FAQs

Who are we?

It's just two of us working online together. Gizmo, my 2.5 year old French Bulldog who’s my moral and emotional support and me, James.  Our company is based in Florida, USA.  We strive to satisfy each of our customers with quality products and excellent customer service. Read our full story here.

Do we guarantee our products? Yes, 100%

Every item on our website is covered by our 30 Day Money Back Guarantee. No questions asked. If you are not 100% satisfied you can get a refund or exchange by simply shipping it back to us with the ORDER NUMBER AND YOUR NAME included in the package. Read our entire guarantee at the link above.

Is our shipping really free?

Yes. Every item no matter how many you order. 1 item or 100. All FREE to any country we ship to. We ship to US FREE FREE FREE

 

When will your order ship?

Your order will ship 12 to 36 hours after you place it. Most are shipped within 24 hours but weekends and holidays will affect shipping time. You will receive a shipping notice and tracking the day it is shipped out. Shipping is ALWAYS FREE

Do we ship internationally?

Yes. We ship to over 100 countries worldwide. We probably ship to you and shipping is ALWAYS FREE. Every item, every order, every country.

Do we sell quality products?

Our customers are our best source for this answer. We have received thousands of 4 and 5 Star reviews over the past 12 years for our high quality products. Our Viking jewelry is heavy, high quality stainless steel.......we mean HEAVY. No lightweight stuff here. Our customers are always delighted with their purchases. If there is any issue with your order we will replace, exchange or refund your entire purchase price.

Can you trust us?

Yes, we have been in the e-commerce business for over 12 years. We based in Florida, USA. We sell products on our websites as well as Amazon and Etsy. We have taken care of thousands of customers and shipped thousands of products all over the world. We provide SSL encrypted checkout, absolutely free shipping, 100% money back guarantee, easy no questions asked returns and exchanges and high quality products. The four of us work hard to earn, build and maintain your trust.

When will your order arrive?

Because we ship all over the world, shipping times vary greatly. You will receive tracking information when the order is shipped. Generally speaking, orders to Europe will arrive in 5 to 10 business days after they are shipped. Orders to the U.S. Canada and Mexico will arrive in 6 to 12 business days depending on your locale. Rural locations are slower than big cities obviously. You will be updated with tracking information. Shipping is ALWAYS FREE so we need to keep our shipping costs low. We do not provide expedited shipping. Be patient and watch for your tracking updates. Check your spam folder if you do not see them in your email inbox.

Do we provide SSL Encrypted Checkout for your protection?

Yes. Our website is supported by Shopify SSL encrypted technology. This is the best protection money can buy. We do NOT keep or store your payment information. 

Contact us at Admin@wigshopstop.com